Refund policy

At SOAR, your satisfaction is our priority. If you wish to request a refund, please note that all refund inquiries must be discussed directly with our reception team or sent to us via email at info@soarlagree.com.

Refunds are evaluated on a case-by-case basis and are subject to our internal review process. We strive to handle all requests fairly and transparently. Please ensure that any refund request is made within a reasonable timeframe and is supported with relevant details (e.g., date of purchase, reason for the request).

Cancellation Policy

Class Cancellations: Members may cancel a reserved class booking without charge up to 8 hours prior to the scheduled session time. Cancellations made less than 8 hours before class are subject to forfeiture of that session credit.

Package Cancellations: All package purchases are final and non-refundable. For force majeure circumstances beyond the member’s control, cancellation requests may be reviewed and considered on a case-by-case basis by the studio. For other situations such as illness or personal reasons, we recommend extending your package validity instead of cancellation. Contact SOAR directly to discuss options.

Thank you for your understanding and continued support.